Frequently Asked Questions
Why should I send a gift?
Our mailboxes are filled with endless spam and newsletters. Getting a gift in physical form leaves a lasting memory - fostering trust and loyalty. We believe they have the ability to:
Build, maintain and strengthen relationships
Establish connection by creating that “just met in person” feel, even from thousands of miles away
Show how much you value your contacts and partnerships
Can you really make anything?
YES! Our designs cover a large spectrum, ranging from minimalist, sleek gestures for special occasions to alternative and revolutionary branded experiences to help your company generate sales. From assembling concerts in a box for your team's happy hour to putting together local philanthropic art fundraiser experiences delivered right to your recipient’s doorstep.
Is this box built just for me?
Your box is 100% customizable, and you can utilize our creative team as much or as little as you’d like. This includes:
Custom branding for the interior and exterior of the box
Branded gifts in alignment with your company
Custom magazines
Print materials
Local products and goods
Can I send you my own materials and products to put in the box?
Absolutely. You can send us your favorite existing products or company swag, or choose to curate new products with the help of our in-house curators
Can you work with my budget?
Curating and producing innovative products at both small and large volumes, within budget, is at the core of what we do. Give us a budget and we can work backwards from there.
Do you handle shipping?
We’re based in Austin, Texas, and we ship anywhere in the United States (including Hawaii and Alaska).
Option 1 - We can ship directly to your list of recipients
Option 2 - Bulk shipment of your boxes to the location of your choice
How long does the process take? When will it arrive?
From on-boarding call to shipment, our custom curations are ready to ship in 3-6 weeks.
Once your gifting experience is booked, orders take 3-7 business days to deliver via standard shipping, depending on where they're going.
If you select one of our expedited shipping options, we will fulfill orders placed before 12:00 pm CST the same business day, otherwise they will be fulfilled the next business day.
Orders shipped out Friday via UPS Next Day Air are not guaranteed for Saturday delivery and will likely be delivered Monday. We cannot guarantee Saturday delivery as UPS only offers Saturday delivery in a limited number of metropolitan areas.
Our headquarters ships Monday - Friday, 8:00 am- 6:00 pm CST and is closed Saturdays and Sundays.
Our headquarters does not ship on the following holidays: MLK Jr Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and annually Christmas Eve thru New Years Day.
What’s your return policy?
All sales are final. We don't accept returns, exchanges or cancellations. That’s why our initial onboarding call is so important, so we can ensure we’re all on the same page and can create something both you and your recipient will love. We haven’t had an unhappy customer yet.